ShippingPolicy

Thank you for choosing MayasMysticalTreasures.com for your online shopping needs.

Please review our shipping policy below:

1. Order Processing: – Upon receipt of payment, we will process and ship your order within 36 hours. Please note that orders placed on weekends or holidays will be processed on the next business day.

2. Confirmation Email: – Within 9 hours of payment, you will receive a confirmation email containing the details of your order, including the items purchased, billing and shipping addresses, and estimated delivery time.

3. Refunds and Exchanges: – Please note that all sales are final. Once an order has been shipped, we do not offer refunds or exchanges for any reason, including change of mind or dissatisfaction with the product.

4. Damaged or Broken Items: – In the unlikely event that an item arrives damaged or broken, please contact our customer support team within 48 hours of receiving your order. We will require photo evidence of the damaged or broken item. Upon verification, we will provide you with an online credit for the amount of your purchase.

5. Online Credit: – The online credit can be used towards future purchases on our website. It will be issued in the form of a unique coupon code that you can apply during checkout. The value of the online credit will be equivalent to the amount of your original purchase.

6. Next Purchase Coupon Code: – As a gesture of goodwill, we will also provide you with a coupon code for your next purchase. This coupon code will entitle you to a 30 percent discount on your next order. Please note that this discount cannot be combined with any other promotions or discounts.

7. Shipping Methods: – We offer various shipping methods depending on your location and the size of the order. The available shipping options will be displayed during the checkout process. Please select the option that best suits your needs.

8. Shipping Costs and Delivery Times: – Shipping costs and delivery times will vary depending on the selected shipping method and your location. The exact shipping costs and estimated delivery times will be provided to you during the checkout process.

9. International Shipping: – We currently offer international shipping to select countries. However, please note that additional customs duties, taxes, and fees may apply, which are the responsibility of the recipient. We recommend checking with your local customs office for more information.

10. Order Tracking: – Once your order has been shipped, you will receive a shipping confirmation email containing a tracking number. You can use this tracking number to monitor the progress of your shipment on our website or the courier’s website.

If you have any further questions or require assistance with your order, please don’t hesitate to contact our customer support team. We’re here to help! Note: This shipping policy is subject to change without prior notice.

Please refer to the most up-to-date version on our website.

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